As a business has many departments to operate at its full scale, Human resources are considered the backbone of any business; their main goal is to coordinate between employer and employee, to achieve company annual goals. Hiring, training, learning and development, payroll processes, performance evaluation, retention of employees, and attracting top talents from the market are their primary duties.
Human resource management has evolved over time, and it is one of the industries fastly adopting modern technologies such as Application Tracking Systems, Payroll software.
Now, we are in the fourth industrial revolution, where the major changes are driven by Artificial intelligence, which also makes an impact on human resource management.
In this article, let’s see how this Generative AI technology helps the reinventing HR industry with better, faster, and leaner ways.
What is Generative AI:
Generative AI or Generative Artificial Intelligence is one cutting-edge AI technology authored out of large data sets also known as large language models.
Generative AI is the technology that creates new content like text, images, videos, and audios and performs functions such as data analysis, summarizing information, program coding, and much more.
Gen AI has a very broad scope of applications in the present AI-driven industry. There are many learning resources available in the market to become knowledgeable. Explore this Introduction to Generative AI Course.
How generative AI can utilised in Human Resource Management:
Generative AI in HR is a type of AI application that creates new ideas and content for HR professionals to perform their tasks.
Various HR tasks may employ Generative AI tools, such as ChatGPT, Effy AI, and PeopleBox, which could include:
- Attracting talents,
- Compelling job descriptions,
- Posting and managing job requirements in portals,
- Interview process,
- Candidate shortlisting,
- Onboarding,
- Training and development,
- Drafting policies such as Compensation and benefits,
- Recording feedbacks,
- Managing work culture, exit interviews, etc.
Most of the widely used HR portals like Naukri, Indeed, Linkedin have deployed HR chatbots to help potential applicants FAQs and resolve their most popular queries.
How generative AI is better, faster, and leaner in HR Industry:
Why is this Gen AI considered as a better technology? Creating policy documents, service-level agreements, and contract plans requires a lot of research and liaising with a team of experts, SMEs, and C-suite professionals. So, tools such as AI note-takers, GPTs, and document management systems help HR professionals turn complicated, time-consuming document creation processes into simple ones.
The next question is: How do these Gen AIs make faster these HR industry faster? The answer is these Gen AI tools specifically help to automate repetitive time consuming tasks such as data entry, manual screening, payroll processing, employee attendance. Automated softwares will handle all these jobs faster as data is logged on a going basis, make HR more focus on high impact jobs and save a lot of time.
Lean principles means eliminating unnecessary wastage to improve productivity, Gen AI makes the HR industry a leaner one to eliminate unnecessary work, reducing redundancy, and focusing on activities that add more value to the organization. It minimizes all aspects of HR operations, such as recruitment, onboarding, performance management and employee monitoring.
But keep in mind, GenerativeAI is not a complete replacement for human judgment and interaction in important areas such as employee relations, performance evaluations, and complex decision-making.
Key HR roles being redefined by generative AI:
Generally HR roles and responsibilities are not limited, they are professionals that need capability of handling multiple activities. Especially coordinating between A to Z departments within organizations, to ensure every department operation is functioning properly.
Here, Generative AI in HR redefines some HR roles and their applications.
Recruiters:
Gen AI redefines the HR role as recruiter with help of automated resume screening; shortlisting candidates ensures candidates’ resumes match predefined criteria.
Gen AI tools help generate customized job postings and specific outreach messages for particular candidates. Scheduling interviews and candidate communication activities. Gen AI redefines to reduce HR’s work pressure and concentrate on more bulk volume of candidates.
Talent Acquisition Specialists
By using AI-powered talent management software and its analytics dashboard to get information about potential candidates, skill gaps, and future predictions about workforce requirements, using advanced boolean algorithms helps to source from the diverse talent pools.
Training and development managers
These learning and development departments are responsible for onboarding candidates’ knowledge transfer and making them aware of company policies and specific skill training before they make them live in a production environment. Here, Gen AI redefines this professional role to create personalised learning paths based on employee qualifications and skills gaps identified during the initial evaluation. It’s refined, generating customized training material and assessments instead of traditional common assessments to test candidates’ job-fitting capabilities.
HR Business Partners
Senior or more experienced HR professionals who act as bridges between people strategy and business strategy. Both are synchronizing to deliver the organization management’s expected results. Here, Gen AI redefines their functions to actively identify potential employees’ issues through data analysis and delivers data-based metrics to support management strategic decision-making. Using AI-powered communication tools such as People Box and Workday, facilitating employee engagement initiatives.
Performance Management Specialist
HR acts as Performance manager solely responsible for employees’ performance review processes. Preparing Feedback for thousands of employees is not an easy and single-day task. Manual monitoring is not possible in this fast-paced business environment. So here, Gen AI plays a key role; based on the employees’ day-to-day job sheet log, it helps generate performance reports, KPI reports, and employees’ adherence to SLAs. This technology supports the identification of areas of improvement based on employee performance metrics.
Reinventing HR with Generative AI:
Software engineering and information technology sectors are adopting artificial intelligence and its applications at a rapid pace. Human resource is not exempt in that, it’s implementing Gen AI tools and technologies into their day-to-day operations.
This Gen AI is saving HR time and they are able to focus on other real impact activities such as counselling employees. Regulating their work circumstances up to global standards.
Adopting new technologies is not new to the HR industry. Already it has experience in implementing Application Tracking System and Payroll Softwares.
These types of new technologies always help to avoid wasting time on data entry, manual resume screening times. Ensure organisation is always a great place to work for employers.
